FAQ

Shipping and returns

How do I track my order?

In order to track the delivery process, our team will send you a tracking number after your order is confirmed and on its way. It's okay if you accidentally deleted the tracking number, write to our team and give them your order number and they will resend you the tracking number. This process is of course valid for our small size products. Since our furniture is also sent by means of transport, you can follow the process related to this by writing to the chat without any hesitation. We will never stop informing and supporting you.

What steps should I follow for the products I want to return or exchange?

All manufacturers have different warranty and return processes. That's why we ask you to carefully read the product information under each product on our website.

How long is the product delivery time when the order is placed?

Product delivery time also varies depending on the manufacturer and your location. You can also access this information from the Shipping tab under the product description section.

Can I use my discount again, if I return the product that I benefited from the discount?

If you share your return process with us and send images showing that a defective product has arrived, we will describe your discount to you again.

Will the products which I buy from different vendors come with a single delivery or at separate times?

Since our products are specially designed and carefully prepared for all our customers, delivery times and processes are different. Please see the shipping section and pay attention to the shipping processes of the manufacturers.

I want to make changes/additions to my order.

Our support team will help you for all your problems, questions and additions.

3D Visualization

Need help seeing the product you like at your home?

Our experienced and talented creative team, which we have established for you, designs your room free of charge. How is it happening? You send us the photo of the room(s) you want to design and the link of the products you like. Then you share your dream with us. We make your dreams come true and we place those products in your room/s with our graphic design team and share them with you. In this process, we dream together and turn it into reality. You can always contact us for revisions.

How many days does the room visualization process take?

It can be designed in 2-3 days. In this process, you can transfer all the details to our team. Making your dream come true is very important to us. You can contact us for any revision..

Products

How can you reach the special products you are looking for in the shortest way?

All of our products are unique from each other. We have brought together designer furniture and special products on our website for you. You can both access these products individually and see how they look in the rooms. If you want a work of art that is completely unique in the world and can only belong to you, you can examine the collections of our artists' works and contact them.

Want to learn more about the brands we work with?

You can access the content and stories of brands from the Brands tab. In this way, you can learn the story of the products that will accompany you in your home and feel its spirit.

How to see your favourite products in one place?

You can reach which product groups you are looking for from the filtering method on our web page.

Payments

Would you like to receive information about payment methods?

Shopify Payment

PayPal

Your Account

I forgot my membership information / I can't access my account.

Email us at support@all-in-line.com. What we need is your name-surname, phone number and e-mail address you log in to. Our team will get back to you within 24 hours.

I want to change my password

Click the forgot password button. Enter your e-mail address and renew your password from the link we will send you as soon as possible.

Can I change my address after ordering?

We can forward the update before your order departs. Contact our support team first to clarify the situation. Unfortunately, this change will not be possible if your order is on its way.

I want to cancel my membership

Of course, we do not want you to leave us. However, we are not responsible for the opportunities and products you will miss at the point where you choose not to hear from us. Let's reach us on Chat and let's solve this issue among ourselves, what do you say?

Customer Service

Would you like us to arrange a private meeting with our all-in-line team?

Contact us via chat and let's start a conversation with you at the most convenient time. Share your dreams with us. FEEL DIFFERENT WE SUPPORT YOU!

I have questions, how can I forward them? I want to talk to customer service.

Slowly slide your mouse to reach us. There is a Chat pop-up there that caught your attention. You can write to us even just to say hello. Our team will do its best to provide you with all kinds of services. Let's lift the distance between us and let's talk.

Imagine Service

What is Imagine service?

If you can dream it, we can make it happen. Our excellent graphic design team will place products from our shop into your room. Free of charge.

Take a photo of your living space that you intend to change and upload it to our system. If you wish, choose from the products from our website or leave it to the expertise of our interior designers and wait for your dream to come true.

Need help seeing the product you like at your home?

Our experienced and talented creative team, which we have established for you, designs your room free of charge. How is it happening? You send us the photo of the room(s) you want to design and the link of the products you like. Then you share your dream with us. We make your dreams come true and we place those products in your room/s with our graphic design team and share them with you. In this process, we dream together and turn it into reality. You can always contact us for revisions.

How many days does the room visualization process take?

It can be designed in 1 day. In this process, you can explain all the details to our team. Making your dream come true is very important to us. You can contact us for any revision.

Can I use products from another web page in the design of my living space?

We work with professional manufacturers to serve you with All-in-line quality. Everything you need and more is on All-in-line.

Did you have an error while uploading the image?

This may be because of your image size. Recommended sizes for this are maximum file size 20MB / File types: jpg, jpeg, png, gif or pdf.

Is your Imagine service free?

Our Imagine service and other ongoing services are completely free of charge. We offer you a free consultation service.

How many times can I send a room design for revision?

We are sure that you will be absolutely satisfied with the changes that our interior designers will make. You have the chance to make unlimited changes.

Can I benefit from Imagine service for office and workplace?

Imagine service is valid for any place where you live.

Can I deliver a room to your professional interior design team without choosing a product?

choosing a product?

Of course, write your dream in the message box and let us know that you have left the product selection to us, and then sit back and wait for your dream to come true.

Do I have to buy all the products shown in my designed room?

You do not have to buy all the products used in the living space design specially prepared for you. You can only buy the products you have chosen among them.